Return and Refund Policy

ALL SALES ARE FINAL. 

Bounce Banners printed Products, Services and Devices are made to order. Bounce Banners may also sell Product(s) and Device(s) from various other manufacturer(s) who all have their own policies regarding returns and therefore does not accept returns on any shipped items. As such, ALL SALES ARE FINAL. BOUNCE BANNERS DOES NOT OFFER ANY REFUNDS NOR RETURNS. 

  a. Seller warrants that all Bounce Banners Product(s), Service(s) and Device(s) are free from:

• Defects in the materials and the workmanship.
• Defects arising from the selection of materials or the process of manufacturing.
• Defects in the design, in view of the state of the art on this date (artistic license excluded). 

  b. In cases of defects in materials, workmanship or defects arising from the selection of material or processes of manufacture, such defects must become apparent in the product within the initial inspection time period of two (2) days, and Seller and/or original Manufacturer must be informed during the initial inspection time period and Buyer will provide pictures as evidence. 

  c. Clearance and Special Sale items are sold As-Is, and any defects will be communicated with the Buyer.

  d. In the rare case the Buyer’s Product(s) or Device(s) unfortunately arrive damaged or defective, Repair(s) or Replacement(s) (with item free from the defect in question) may be offered by the Seller, at the Seller’s sole discretion and at no charge to the Buyer.

• Defects must be inspected by an authorized representative of the Seller through email pictures, unless otherwise noted by an authorized Seller Representative. 
• Buyer must comply with all conditions of the Shipping section of this Agreement (SHIPPING & HANDLING). 
• Product(s) returned to the Seller must be in a “New and Unused-Like Condition” when received by Seller. Any necessary repairs required to bring the returned Product(s) or Device(s) to a “New and Unused-Like Condition” will be paid by Buyer. Seller will not accept returns under any circumstance for any Used, Pre-Ordered or Custom manufactured Product(s) or Device(s). This includes, Buyer’s name tags, contact information or graphics added to item(s), custom designs, and custom ordered colors not standard on Product(s) or Device(s) for Buyer.
• Buyer will not receive a Replacement or Credit until all Product(s) or Device(s) have been returned, authorized and accepted by an authorized representative of the Seller, which have also been cleared by Seller’s accounting department (i.e. shipping charges, administrative, handling, restocking and storage fees, etc.). Replacements or Credits can take upwards of 60 or more business days due to billing and due to the production time for new Product(s) or Device(s).
• Seller shall make all such Repairs or Replacements and corrections with care.
• Any offer of Replacement shall become void if any work on the Product(s) or Device(s) is completed by a non-approved entity.
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  e. Seller is not responsible for any lost revenue as a result of a claim by Buyer.

  f. Seller is not responsible for any unapproved Freight or Shipping Cost for defective items returned.

  g. WEAR AND TEAR DUE TO NORMAL USE OR OVERUSE, INCLUDING COLOR FADING, WILL NOT BE CONSIDERED AS DEFECTS.

  h. Product(s) and Device(s) shall not be considered defective if it is a different color than shown in the Seller catalog or website, nor is any warranty made relating to velcro or frame materials. (PLEASE SEE COLOR MATCHING SECTION of the Terms and Conditions)