Frequently Asked Questions

Bounce Banners is a small family-owned business that focuses on banners and printing specifically for the party rental industry, having started with party rentals over 10 years ago. We love seeing other party rental businesses thrive and enjoy being a small part of that success. We know the value in adding banners as an upsell, so we stay on top of the current trends for customers’ party themes, thus constantly adding new designs. We offer unique designs for each theme that you won’t find anywhere else, which will help you stand out from your competitors. Bounce Banners produces high quality and durable banners for inflatables and other party rental needs, with first hand knowledge of the beating they take being applied and removed daily. All of our banners are made to order and we offer a quick turn-around so you can start making that extra money as soon as possible. Lastly, we take great care in all customization orders so that you can not only add an easy upsell for your orders, but also use banners as a marketing strategy by adding your business name, website and/or contact information to the front of every one of your inflatable setups! 

SMALL BUSINESS SUPPORTING SMALL BUSINESS – why wouldn’t you buy from Bounce Banners?!?

- Our modular banners are fitted with 2 inch heavy-duty hook velcro stitched on the entire perimeter of the backside of the banner. The side panel banners and small banners have the 2 inch heavy-duty hook velcro stitched on the back corners of each banner. They can be attached to the velcro on the inflatable itself. The hook velcro on the banners is the “scratchy side” of the velcro, and the soft side of the velcro should be on the inflatable.

- PRO TIP: When installing modular banners, start in the middle-top at the peak of the banner first, then roll the sides out to the corners on top, fixing the bottom corners last.

- Yes, if you like! You can add velcro (the soft side) to your inflatable in the correct dimensions to fit your desired banner, using vinyl adhesive or stitching the velcro to your inflatable. Be sure to measure carefully!

- Consider the style/design of your inflatable to decide which type of banner will work and look best; measure and then fit your unit with the velcro in appropriate places. And Voila - Now you can attach a banner!

Yes, we can! Just contact our office to place a special order and discuss pricing for banners without Velcro.

- Our banners come in the standard sizes to fit most manufactures modular banners, side panel banner and small banners. To ensure the best fit, measure the velcro placement on your inflatable to see what size would fit best. Please review the dimensions for each product so you know the size you are buying. you need a custom size for your inflatable, please contact our office. 

- Banners are not one-size fits all. If you have several inflatable units in your fleet, they may take different size banners. Please check each of your inflatables to ensure they will fit. 

- If your inflatable has been manufactured without any velcro for banners, the banners will NOT work without some modification to the inflatable itself. 

Contact the manufacturer to find out if the inflatables you purchased can accommodate a banner and for the correct sizing. While we are familiar with units from many manufacturers, we cannot guarantee a certain size banner will be correct or will fit unless we know the specific dimensions needed for the banner.

-There are advantages both to charging for banners as an add-on, as well as adding themed banners free of charge.  

-Many customers have a vision for their party, and if you have the perfect banner to fit into their theme and/or decor, they will gladly pay to add it. This makes for an easy upsell, as you can increase your average tickets without adding extra weight or large bulky items to the delivery truck, and with little to no extra time at the delivery itself.

-Alternatively, you can offer the banners as an add-on free of charge for your customers; just raise your prices a little to adjust for the cost! Using this method can be beneficial if you want to make it appear that you have a larger inventory with more options for your customers to choose from on your website, by displaying each bouncer with a different banner as though it is a separate themed jumper entirely. The longer a customer spends on your website comparing different items and options, the more likely they are to book with you! Plus, every customer likes to think they are getting a great deal, and nothing is better than getting something for "free," especially when it goes with their party theme!

-Whether you charge for banners or offer them as a free add-on to entice customers,  having the ability to add themes to your bounce houses, bounce combos and more will certainly increase your revenue simply by widening your target demographic. Customers are always looking for that perfect inflatable that fits their party theme and will book with the company that has the best one to offer. Once they book with your company, that gives you the opportunity to gain a customer for life by delivering an amazing experience and superior customer service! A potential customer for life just because you had the theme that they searched for...talk about a Win-Win! 

The amount to charge for the add-on really just depends on your area, what you charge for rentals and what your customers are willing to pay. You know your customers best, so don't focus too much on what others companies are doing. For example, if your customer is already paying $200 for a bounce house rental, what is another $20 if it means that bouncer can now be a "Mermaid Bounce House" to go with their mermaid party? - Nothing, right? The jumper will be the largest thing at the party, and it just begs to be decorated to match the party theme.  So, just ask yourself, how much would you be willing to pay, relative to the standard cost, to add the themed decoration, then add a little more to that number and there's the price you should charge!

Hopefully you have a website with rental software already. If so, the following methods are the most popular:

-If you have only a few jumpers to choose from, try displaying each jumper with the different banners as separate rental items. This gives your customers the idea that you have a large inventory to choose from.

-If you already have lots of jumpers in inventory, it is best to have the banners as a drop-down choice (or something like that) when placing their order. Be sure to mention the available banner themes in the description for SEO purposes, so that your website comes up when the customer searches for their theme.

-Another method would be to have each banner as a separate rental item that the customer chooses as suggested add-ons when placing their order.

-If you have a website without booking software, you can dedicate a page or section on your site showing the banner options for customers to choose from when placing their order with you.

*If you do not have a website or rental booking software, please contact us. We would be happy to refer you to a few of the best software companies out there. It is a game-changer for anyone in the party rentals business!

We use a heavy-duty commercial PVC vinyl with weights up to 18 oz, depending on the type of banner being utilized. 

Yes, our banner prints are laminated with a UV protected glossy finish.

Our banners are laminated with a UV protected glossy finish. However, just like with any printed product, colors can fade over time depending on many factors. It is best to store your banners dry and away from direct sunlight, limit exposure to extreme temperatures and avoid harsh cleaning products and other mineral deposits.

Yes, the banners are waterproof and weatherproof.

Our banners are laminated with a UV protected glossy finish.

- There is no way to guarantee an exact color match from screen/monitor to the actual product. We use standard industry software for designing and printing purposes. Since our products are sold online via a website accessed by internet-connected devices, it must be noted that there are differences in construction and configuration between computers, screens and monitors. The fact that there is no true uniformity in standards to which monitors and screens must conform, results in color will vary from monitor to monitor, screen to screen. 

- To further explain, monitors and screens use light to display images and use a standard known as RGB. There are no printing machines that are capable of using light to produce colors, which means that printed colors will always vary some from what you see on screens and monitors.

- Due to the above, color variations are possible and are NOT considered a production defect. We use the best judgement to match colors as possible. Color variations are most common in blues, greens and purples.

-Our sizes are measured Width by Height. Please refer to our sizing diagrams for each product to ensure the correct size for your banner. 

-When providing us with measurements for a custom sized banner, please send them Width by Height, preferably with a quick picture/drawing of the sizes/measurements needed (for modular banners, we will also need the height at both the center and the sides).

- All of our banners are printed to order, then individually cut and sewn. Since our banners are not massed produced, some slight variations can occur in both exact size and print. 

- In printed design, the slight variations are not noticeable for the theme and may occur on borders only with respect to resizing for print. You will always receive the design that you ordered, unless otherwise discussed.

-In sizing, the actual dimensions are approximate and sizes may vary slightly from item to item. The difference in size is marginal and will not affect the fit to the inflatable.

- Please contact our office as soon as you receive your order to report any defects and provide pictures, either by email or text. In the rare case of defects in materials, workmanship or defects arising from the selection of material or in production, we may opt to, at our discretion, repair or replace the item(s) at no charge to you. 

- We are not responsible for any damage caused by the shipping carriers. Please notify our office as soon as possible if you file a claim with the shipping carrier.

-For more information, please refer to Terms & Conditions.  

- No, we do not sell banners utilizing copyrighted or trademarked images that we do not have the rights to use.

- As a party rental company, if you are using banners with copyrighted and/or trademarked images, you are opening yourself up to a lawsuit for copyright infringement, which could cost you thousands! You should truly look into it and ask yourself if it is worth the risk. As an alternative, you can offer banners that will fit into these themes, WITHOUT the use of the copyrighted material. For example, if your customers are asking for a jumper with a certain “ice queen” for their kiddo’s birthday party, you can offer a banner with snowflakes that says “Happy Birthday.” This will not clash with their party theme and will not get you in any trouble! We offer several options that would work for this situation.

Yes, we can! Please contact our office with the specific size you need, width by height and any other specific dimensions (such as the lengths of the peak and sides). Please note that we may need to alter the design image to fit properly in your specific size.

Yes! When placing an order online, you have the option to add custom information. Please double check your spelling and/or grammar, as we print it exactly as you send it. If you are sending us a logo to put on the banner, please be advised we need a high-quality PNG image of a minimum of 1200x1200 pixels (larger if possible). 

On average, you can expect to add 3-5 business days to the regular production time for any custom work, which would start once we have received all necessary information and/or your final approval of the proof. The actual production time can vary on many factors, and will depend on the type of customization you are requesting and will be communicated to you at the time you place the order. 

Please email us the logo and/or image to info@bouncebanners.com. The image needs to be a high-quality PNG image of a minimum of 1200x1200 pixels, but we would prefer larger if possible. Remember that the image you have saved on your computer is likely intended to be used for your website, social media, flyers, etc. In order to put these on a modular banner, they have to be blown up to a much larger size and will lose quality and clarity. The more pixels the image has, the clearer it will be when be make it larger. If the quality of the image or logo is not up to our standards for printing, we will communicate that with you. We want you and your company to look good!

Contact our office and let us know what theme you are looking for, so we can see what we are able to do. We do not sell banners with copyrighted or trademarked images that we do not have the rights to use. Reach out via text/call to 661.367.1367 or email to info@bouncebanners.com and let’s talk about what you need!

Yes! Contact our office and let us know what custom design you are interested in. Reach out via text/call to 661.367.1367 or email to info@bouncebanners.com and let’s talk about what you need! Please note, we cannot work with copyrighted or trademarked images that we do not have the rights to use.

- There is no way to guarantee an exact color match from screen/monitor to the actual product. We use standard industry software for designing and printing purposes. Since our products are sold online via a website accessed by internet-connected devices, it must be noted that there are differences in construction and configuration between computers, screens and monitors. The fact that there is no true uniformity in standards to which monitors and screens much conform results in a variance in color from monitor to monitor, screen to screen. Further, monitors and screens use light to display images and use a standard known as RGB. There are no printing machines that are capable of using light to produce colors, which means that colors will always vary some from what you see on screens and monitors. We will use our best judgement to get the colors as close as possible.

- If you need an exact image match for your banner, please contact our office. We will ask that you send us a file of the image you desire, as a high-quality PNG image of a minimum of 1200x1200 pixels (larger if possible). Depending on the overall design and size of the banner, the printed image may vary slightly, particularly when the sizing changes.

- Please note, we cannot work with copyrighted or trademarked images that we do not have the rights to use. Reach out via text/call to 661.367.1367 or email to info@bouncebanners.comand let’s talk about what you need!

- If you are placing an online order and choose to simply add your website, phone number, email or other contact information using that feature; we will just add it to the banner using matching colors. We usually do this at the bottom of the banner or wherever it will fit in best with the banner design itself. We will not send a proof of this customization before printing, unless you specifically request one. REMEMBER TO DOUBLE CHECK ALL SPELLING AND GRAMMAR WHEN PLACING YOUR ORDER! WE WILL ADD THE CUSTOMIZATION EXACTLY AS YOU PROVIDE IT.

- If you are sending a logo or other specific artwork for a banner, we will send a proof for you to approve before we print. Please note that production can and will be delayed until we get all information and approvals from you before we can print. If you would like to place an order for banners with custom artwork or adding your logo, please contact our office. You can text/call us at 661.367.1367 or email us at info@bouncebanners.com so that we can discuss what you need!

No, most likely not. Once the artwork has been approved by you, your order will go on the production schedule. However, you can contact our office to inquire if the printing has started. If not, then we may be able to make changes, however, there may be additional charges for the extra time it will take for modifications.

- We take great care in custom artwork and will do our best to follow your suggestions, directions, and examples on all customized work. However, we all have to remember that art is subjective; one person’s vision will likely not exactly match another’s. We will do our best to work with you in order to create a design you are happy with, so let’s talk about it! 

- Please note, extra charges may apply for additional changes beyond the scope of the customized work upon which was originally agreed, as well as for repeated changes and edits beyond the reasonable amount. It takes time to create custom designs, and as small business owners, we all know that time is valuable!

- We will use the exact language, spellings, contact information, etc, that you provide when creating customizations. We are not responsible for proofreading any design or customizations you provide. PLEASE DOUBLE CHECK ALL DESIGN AND CUSTOMIZATION REQUESTS BEFORE YOU SUBMIT THEM.

- If a proof was requested or required, we will only print the last proof that was approved by you. We will require written proof of approval, in the form of email or text, before we will start the printing process.

- If the there is a mistake on our part and your final product does not match either the information you submitted or the final proof you approved, please reach out to our office and send pictures of the item(s) you received.

Nearly all banners are printed to order.

All of our banners are proudly designed and produced in the U.S.A. We print nearly all banners to order in house, then they are individually cut and sewn.

On average, production will take 7-10 business days. This can vary depending on the demand at the time and availability of supplies. Add 3-5 business days for any customized work. Your order will be put on the production schedule once payment is made and/or we are provided with the necessary information for any customized artwork.

If production time is delayed due to unforeseen circumstances, we will contact you with a new estimated ship date and the options.

- We ship from California to all of the U.S. and international as well.

- Please contact our office to place an order and arrange shipping if you are located outside of the continental U.S., such as Alaska, Hawaii, off-shore U.S. territories or international shipping locations.

- Extra shipping fees may apply for shipping addresses outside of the continental U.S.

- We are not responsible for any extra fees or costs incurred for international shipping, including customs and duties required by other countries or territories.

- We typically use UPS as our main shipping carrier and will select the fastest standard shipping method. However, this can change based on the best value to your shipping address, as well as the time of year and the availability of shipping carriers. We may also use the services of FedEx, USPS and any other unrelated common carriers to handle the delivery.

- Please note, once the package leaves our warehouse, it is out of our hands. We rely on the shipping carriers in the same way that you do and cannot guarantee an actual arrival date.

-Please review our Terms and Conditions Agreement for more Shipping & Handling information.  

Please contact our office to verify if we can work with your timeline. There may be extra fees for rush production and/or expedited shipping.

No, unfortunately, we do not offer customer pickups at this time.

-If your order is lost during shipment, you will need to contact the shipping carrier immediately to file a claim/report with them, per their requirements. Once the shipment leaves our warehouse, it is out of our hands. Please also notify us of the issue so that we can provide the carrier with any information needed on our end in a timely manner. We will help as much as possible.

-Please review our Terms and Conditions Agreement for more Shipping & Handling information.  

If your order is not able to be delivered, please contact the shipping carrier and/or us as soon as possible to attempt to reschedule delivery (some fees may apply depending on the carrier terms and conditions). If the order is sent back to us, we will attempt to contact you to reship the order, at your expense. If we cannot make contact with you or you do not want to reship the order, the order will be voided and products restocked within 10 days of receiving the returned order. NO REFUNDS will be issued for such returned orders.

- We do not offer returns or refunds, except in very rare circumstances. Please refer to our Return & Refund Policy for more information. 

- NO returns or refunds are permitted for custom work.

- Clearance items and special sales are sold “as is” and final sale, with no returns or refunds.

 Yes, we can! Please contact our office with the type of banner or sign you are interested in. 

 Yes, please contact our office to speak with a representative for more details. Text/Call us at 661.367.1367 or email us at info@bouncebanners.com.

- We run specials from time to time, sometimes with discounts specifically on large orders. Watch for our email announcements and newsletters for coupon codes and sales. 

- If you have a particularly large order (over $5,000) that you would like to discuss with one of our representatives, please contact our office for pricing and production availability.

Yes, occasionally we will have a backstock of banners that were printed and the order fell through, or banners where the print did not quite meet our standards. When this happens, we will place the banners for sale at a discounted price on our Clearance page. All Clearance items are sold “as-is,” and any defects will be listed.

Yes, we have love for all introverts! Text is often a preferred method of communication for many of our customers and associates, as it is fast, convenient and time-efficient. Please feel free to text us at 661.367.1367.

We are based in sunny Southern California. Please contact a representative if you need to mail anything to our office. 

We've been there!  Please do not hesitate to reach out and we would be glad to offer some suggestions and words of advice. We can point you in the right direction regarding themes that will give you the best bang for your buck. As small business owners, the party rentals industry can be overwhelming, but we are happy to share our experience and knowledge.